Shipping policy
We currently ship exclusively within Switzerland. Shipping to selected countries in the European Union is in preparation.
Processing Time
Orders are generally processed within 1–3 business days.
During product launches, public holidays, or periods of high demand, processing times may be slightly longer.
Delivery Times
After dispatch, delivery within Switzerland generally takes 2–5 business days.
Actual delivery times may vary depending on the shipping provider, destination region, or seasonal circumstances.
Shipping Costs
Shipping costs are calculated automatically at checkout based on the order value.
Switzerland
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Standard shipping: CHF 3.90
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Free shipping on orders of CHF 40 or more
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation by email with tracking information, where available.
Delays
Delivery times may vary during public holidays, periods of high shipping volumes, or due to external circumstances beyond our control.
Damaged Shipments
If your order arrives damaged or an incorrect item has been delivered, please contact us where possible within 48 hours of receiving the delivery, providing your order number and clear photographs.
We will review the case as quickly as possible and offer an appropriate solution.
Notification within 48 hours helps us process the case efficiently and does not restrict your statutory rights.
Contact
If you have any questions about shipping, please contact us at: