Shipping policy
We currently ship within Switzerland and selected countries within the European Union.
Processing Time
Orders are generally processed within 1–3 business days.
During product launches, holidays, or periods of high demand, processing times may be slightly extended.
Delivery Times
Estimated delivery times after dispatch are:
-
Switzerland: 2–5 business days
-
European Union: 5–8 business days
Actual delivery times may vary depending on the destination country, shipping carrier, or seasonal circumstances.
Shipping Costs
Shipping costs are automatically calculated at checkout based on the destination country and order value.
Switzerland
-
Standard Shipping: CHF 5.90
-
Free Shipping on orders over CHF 60
European Union
-
Standard Shipping: EUR 9.90
-
Free Shipping on orders over EUR 85
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email including tracking information where available.
Delays
Delivery times may vary during holidays, periods of high shipping volume, or due to circumstances beyond our reasonable control.
Customs & Import Fees
Orders shipped outside Switzerland may be subject to additional customs duties, import fees, or local taxes.
These charges are the responsibility of the customer.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery and include your order number together with clear photos of the issue.
We will review the case as quickly as possible and provide an appropriate solution.
Contact
For questions regarding shipping, please contact: