FAQ

Orders & Shipping

How long does delivery take?

Orders are generally processed within 1–3 business days. After dispatch, delivery within Switzerland generally takes 2–5 business days.

Processing and delivery times may vary during public holidays, periods of high shipping volumes, or due to external circumstances.

How much does shipping cost?

Standard shipping within Switzerland costs CHF 3.90. Shipping is free for orders with a merchandise value of CHF 40 or more after any applicable discounts.

Shipping costs are calculated automatically at checkout based on the merchandise value after any applicable discounts.

Do you ship internationally?

We currently deliver exclusively within Switzerland. Shipping to selected countries in the European Union is in preparation.

Tea & Quality

Where do your teas come from?

Our teas and herbs come from carefully selected growing regions and producers in Japan, China, and Europe. Each product is selected based on its origin, quality, and character.

Do your teas contain artificial additives?

No. Our teas and herbal blends contain no artificial flavours, colours, or preservatives.

Is your matcha ceremonial grade?

Yes. Our Ceremonial Grade Matcha comes from Japan. It is made from carefully selected, shade-grown tea leaves and is distinguished by its fine texture, balanced umami, and natural sweetness.

Are your herbal teas caffeine-free?

Yes. The herbal blends in our Calm Line are naturally caffeine-free.

Preparation & Storage

What is the best way to store tea?

Store tea in a cool, dry place away from light. Carefully reseal the packaging after opening to preserve its aroma and quality for as long as possible.

Can the teas be infused more than once?

Yes. Fukamushi Sencha, Tie Guan Yin, and Da Hong Pao are particularly suitable for multiple infusions. Depending on the tea and preparation method, 2–5 infusions are possible.

Returns & Contact

Can I return my order?

Unopened and unused products can be returned within 14 days of delivery.

Unless the return is due to an error on our part or that of the shipping provider, return shipping costs are the customer’s responsibility. Please contact us before returning an item.