Refund policy

At STEEP STATE TEA, we place great importance on quality, freshness, and customer satisfaction.

We offer our customers a voluntary 14-day return policy. As our products are food items, this policy applies only to products that are unopened, unused, and still sealed in their original packaging.

Return Period

Return requests may be made within 14 days of receiving the order.

Conditions for Returns

To be eligible for a return:

the product must be unopened, unused, and in its original condition,
the packaging must not be damaged or altered,
the return request must be submitted in advance by email.

Once we receive your return request, we will email you the next steps and the return address.

Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part or damage incurred during transport.

Non-Returnable Items

For health protection and food safety reasons, opened food products are excluded from our voluntary return policy. This does not affect customers' statutory rights in relation to defective or incorrectly delivered products.

This applies in particular to:

opened tea packages,
used products,
products with damaged seals or packaging.

Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery, if possible, and include your order number and clear photographs.

We will review the case as quickly as possible and offer an appropriate solution.

Notification within 48 hours helps us process the case efficiently and does not restrict your statutory rights.